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Senior Designer (Strategy)


UPMC Enterprises is looking to hire a Senior Designer who will contribute their human-centered design skills to a cross-section of projects that impact both patient and provider experience within healthcare contexts, with a strong focus on digital healthcare technology opportunities (think software, not devices). You’ll collaborate with multi-disciplinary teams to understand and make sense of problem areas, identify and evaluate opportunities, propose possibilities, and facilitate stakeholders toward meaningful innovation.
In this role, the Senior Designer will work closely and inclusively with a broad range of stakeholders, and success is dependent upon a great willingness to both understand true human needs, and align potential solutions against key operational, clinical, or business priorities.

  • Able to demonstrate the value of design strategy and (human-centered design (HCD), as a strong advocate for the approach within the larger organization
  • Capable of working on large or complex projects (or multiple small/mid-size projects) while maintaining momentum and quality
  • Builds appropriate project plans, goals and work plans to frame early-stage efforts in an actionable and relevant way
  • Uses ethnographic design research methods to develop qualitative insights that impact projects, products, and strategy
  • Conducts primary and secondary research to discover unknowns and to explore trends, perspectives, and applications in the field (including market research, stakeholder interviews, contextual inquiry/ ethnographic observation, etc.)
  • Able to facilitate stakeholder sessions, user groups and participatory design sessions to capture ideas, feedback and requirements
  • Delivers appropriate HCD deliverables to demonstrate findings, recommendations or strategy direction including wireframes, prototypes, research reports, personas or service models
  • Able to collaborate with and strengthen relationships between product managers, business leaders, and clinical/operational champions
  • Operates largely independently with project direction from supervisor once a week
  • Tolerates ambiguous problem-solving
  • Thrives in making the complex simple and digestible


  • Bachelor’s degree in Human Centered Design (HCD) or related field (i.e., Human Computer Interaction, Industrial Design, Communication/Graphic Design, Cognitive Psychology, Interaction Design, Human Factors, etc.) required or comparable degree and/or experience Master's Degree and/or industry experience in traditional or emerging design disciplines
  • 2-3 years of professional experience
  • Significant experience framing project goals and timelines in the face of uncertainty, including a demonstrated comfort level working with unfamiliar domains, delicate topics and complex problems
  • Understands and applies detailed HCD principles and processes, including a detailed understanding of qualitative and quantitative research, analysis, and synthesis methods
  • Can complete advanced HCD deliverables in several of the following specialty areas (ethnographic or contextual research, concept generation, prototyping, usability study, information architecture, interaction design, etc.)
  • Is visually and verbally articulate; including the ability to lead interactive group development sessions
  • Understands and applies UPMC values and code of conduct. Interacts with others in an open, honest, collaborative, and reliable manner
  • If able, please submit a link to an online portfolio with design samples

Licensure, Certifications, and Clearances:

UPMC is an Equal Opportunity Employer/Disability/Veteran

Location: Pittsburgh, PA, United States
Job ID: 957548488

UPMC is an equal opportunity employer.
Minority / Females / Veterans / Individuals with Disabilities