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Lead Designer (Strategy)

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UPMC Enterprises is looking to hire a Lead Designer who will contribute their human-centered design skills to a cross-section of projects that impact both patient and provider experience within healthcare contexts. You’ll collaborate with multi-disciplinary teams to understand and make sense of problem areas, identify and evaluate opportunities, propose possibilities, and facilitate stakeholders toward meaningful innovation. Our work has a strong focus on digital healthcare technology opportunities (think software, not devices).
In this role, the Lead Designer may manage a team of designers, and work closely and inclusively with a broad range of stakeholders. Success is dependent upon a great willingness to both understand true human needs, and align potential solutions against key operational, clinical, or business priorities.

  • Able to demonstrate the value of design strategy and (human-centered design (HCD), as a strong advocate for the approach within the larger organization
  • Capable of working on large or complex projects (or multiple small/mid-size projects) while maintaining momentum and quality
  • Builds appropriate project plans, goals and work plans to frame early-stage efforts in an actionable and relevant way
  • Uses ethnographic design research methods to develop qualitative insights that impact projects, products, and strategy
  • Conducts primary and secondary research to discover unknowns and to explore trends, perspectives, and applications in the field (including market research, stakeholder interviews, contextual inquiry/ ethnographic observation, etc.)
  • Able to facilitate stakeholder sessions, user groups and participatory design sessions to capture ideas, feedback and requirements
  • Delivers appropriate HCD deliverables to demonstrate findings, recommendations or strategy direction including wireframes, prototypes, research reports, personas or service models
  • Able to manage a team of designers across multiple projects/initiatives
  • Able to collaborate with and strengthen relationships between product managers, business leaders, and clinical/operational champions
  • Operates largely independently with project direction from supervisor once a week
  • Tolerates ambiguous problem-solving
  • Thrives in making the complex simple and digestible


  • Bachelor’s degree in Human Centered Design (HCD) or related field (i.e., Human Computer Interaction, Industrial Design, Communication/Graphic Design, Cognitive Psychology, Interaction Design, Human Factors, etc.) required or comparable degree and/or experience
  • Master's Degree and/or industry experience in traditional or emerging design disciplines
  • 3-5 years of professional experience
  • Significant experience framing project goals and timelines in the face of uncertainty, including a demonstrated comfort level working with unfamiliar domains, delicate topics and complex problems
  • Understands and applies detailed HCD principles and processes, including a detailed understanding of qualitative and quantitative research, analysis, and synthesis methods
  • Can complete advanced HCD deliverables in several of the following specialty areas (ethnographic or contextual research, concept generation, prototyping, usability study, information architecture, interaction design, etc.)
  • Is visually and verbally articulate; including the ability to lead interactive group development sessions
  • Understands and applies UPMC values and code of conduct. Interacts with others in an open, honest, collaborative, and reliable manner

Licensure, Certifications, and Clearances:

UPMC is an Equal Opportunity Employer/Disability/Veteran

Location: Pittsburgh, PA, United States
Job ID: 943476592

UPMC is an equal opportunity employer.
Minority / Females / Veterans / Individuals with Disabilities