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Product Manager - MyUPMC Clinical Operations Partner

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Overall vision:
Build and maintain strategic relationships with clinical stakeholders and practice operational partners. Goal is to understand and empathize with business needs, priorities, limitations of various clinical groups. Facilitates the adoption and ongoing engagement of MyUPMC and related technologies by clinical stakeholders. Works with stakeholders to negotiate priorities/roadblocks and drive operational change management, positioning MyUPMC for success within the UPMC system.

• Build and maintain strategic relationships with select area(s) of UPMC that intersect with MyUPMC’s product goals. Collaborates successfully with all levels of partner groups, across the spectrum (executive leadership and frontline staff). Establish regular communication channel(s) with key “champion” of each stakeholder teams.
• Responsible for building shared understanding of:
o Impact MyUPMC has on current partner operations, including metrics and KPIs
o Stakeholder challenges or priorities that could / should impact MyUPMC
o Provide ongoing visibility to MyUPMC initiatives that may impact the partner teams
• Responsible for advocating for the business value and constraints of the partner teams, ensuring their priorities and challenges are adequately understood and represented
• Drive digital transformation and change management activities with relevant stakeholder groups that results in demonstrable success/improvement for the stakeholder
• As needed, manage vendor relationships and other digital health implementation projects in pursuit of partner value

Key Tasks:
• Maintain understanding of wide array of partner work that is impacted by MyUPMC
• Develop high-level problem definitions for consumption by MyUPMC product and engineering teams
• Perform analyses (data modeling, business case identification, etc.) to aid in quantification/qualification of stakeholder challenges and potential solutions
• Serve as the as-needed liaison between rest of MyUPMC team and stakeholder groups (addressing strategic questions, helping with UAT, addressing feedback)
• Builds change management activities (process improvement, training, vendor selection) when needed to accomplish MyUPMC goals



-Bachelors Degree

-Advanced degree, MBA, MS or PhD preferred

-5+ years professional experience, direct management experience

-Excellent written and oral communication skills

-Demonstrates fluency with agile/lean methods

-Commercial software expertise, developing consumer-facing web products and mobile products in technologies

-Understanding of health care IT industry

-Excellent organizational and analytical skills with strong technical abilities

-Shows working knowledge across multiple functional areas such as product management, engineering, design, and market research but also exhibits depth in a relevant discipline. E.g., T-shaped individuals

Licensure, Certifications, and Clearances:

UPMC is an Equal Opportunity Employer/Disability/Veteran


Location: Pittsburgh, PA, United States
Job ID: 65901358

UPMC is an equal opportunity employer.
Minority / Females / Veterans / Individuals with Disabilities