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Product Analyst, Prodigo

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The Business Analyst, BA, acts as a bridge between the technical development team and the customer using Prodigo's products. In this role, it is critical that the BA has an excellent practical understanding of Prodigo's technology concepts, development methodology and the variety of business problems faced by our customers. The BA will act as a consultant to make our customers more effective through the proper use of Prodigo's technology; as well as, will thoroughly understand the customer's requirements in order to define the enhancements required to fill the gap between our customer's requirements and Prodigo's current feature set. The BA needs to be able to work effectively in a matrix organization using excellent communication skills to understand the customer's business requirements and then translate those requirements into a Design Specification for the Development team. The analyst job is to get close to the customer. To be truly effective, the analyst has to understand our customers' businesses, know their pain points, their needs, their strategic plans. This full understanding is necessary to be able to adequately represent the voice of the customer and convey their requirements to the Development team.


  • -Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.
  • -Gather requirements using interviews, document analysis, site visits, business process descriptions, use cases, scenarios, business analytic methodology, task and workflow analysis.
  • -Proactively communicate and collaborate with external and internal customers to analyze information needs and functional requirements and deliver the following artifacts as needed: (Functional requirements + Design Specification (Business Requirements Document), iii. Use Cases, GUI, Screen and Interface designs)
  • -Provide documentation to Sales, Client Services and Support teams to ensure that there is a common understanding of the Prodigo Product Roadmap, priorities and features contained in each product release
  • -Provide user documentation and training to Client Services and customers for new products and enhancements
  • -Serve as the conduit between the customer community (internal and external customers) and the software development team through which requirements flow -Develop requirements specifications according to standard templates, using natural language -Collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability, performance needs and development costs
  • -Utilize experience to understand enterprise-wide requirements and management systems -Develop work process mapping methodologies as required -Successfully engage in multiple initiatives simultaneously
  • -Where required, be the liaison between the business units, technology teams and support teams
  • -Work independently with users to define concepts and under direction of project managers -Drive and challenge business units on their assumptions of how they will successfully execute their plans
  • -Work with the QA team to ensure that the final application meets the requirements/specifications


-Bachelors degree in Information Technology or related business field (computer science, information systems, etc.). Masters preferred. 3 years of work experience in business process design and optimization required. -Prior experience with product development, understanding Product Development methodology, writing requirements documents and writing software user manuals is required -Operates semi-independently with project direction from lead/supervisor 2-3x/week. -Understands and applies basic Prodigo values and code of conduct. -Interacts with others in an open, honest, collaborative, and reliable manner. -Is visually and verbally articulate. Able to contribute in interactive group development sessions. -Strong analytical and product management skills required, including a thorough understanding of how to interpret customer business needs and translate them into application, technical and operational requirements -Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts

Licensure, Certifications, and Clearances:
UPMC is an equal opportunity employer. Minority/Females/Veterans/Individuals with Disabilities

Location: Cranberry Township, PA, United States
Job ID: 637257

UPMC is an equal opportunity employer.
Minority / Females / Veterans / Individuals with Disabilities